Delivery and returns

DELIVERIES

How long does it take for an order to arrive?

  • 2-3 business days (quiet)
  • 3-5 business days (busy)

What should I do if I don't receive my order?

You can track your order with the Track & Trace code that will be sent to your email
sent.

If you have any questions, you can send an email to info@gemdroom.com or via the contact form on our website.

If the shipping company indicates that your package has been delivered properly, it is best to contact them.

RETURNS

Which items can be returned?

Not what you expected or received a damaged item?

Please contact: info@gemdroom.com or via the contact form on our website.

Returns are only possible if the product is returned intact and unused
Gem dream.

  • Contact us within 48 hours .
  • Return items within 7 days of delivery.

How high are the shipping costs for the return?

Return is at your own expense.

We will refund the purchase value of the product(s) as soon as possible after receipt if the order arrives in one piece and complete.